Product Designer
Experience
Sept 2023 – Present
Missouri S&T (Missouri University of Science and Technology)
UX Designer - Expert
Leading the redesign of multiple university websites, increasing traffic significantly using CMS platforms like WordPress and TerminalFour. Managing several projects concurrently across departments, Helping transition our team from a ticket-driven to a strategic focus on high-impact initiatives.
Sept 2021 - May 2023
WongDoody, powered by Infosys
Experience Designer
While working at WongDoody, a design agency, I predominantly collaborated with T-Mobile, embedded within their Consumer Postpaid team. Boosting T-Mobile's eSIM awareness by 50%, elevating eSIM customer adoption by 75%, and achieving an 81% satisfaction rate for eSIM features on T-Mobile's website through redesign efforts ahead of new iPhone releases were some highlights. I led the transition efforts from using MSISDNs to T-Mobile IDs for user roles, enabling over a million non-phone service customers to access their accounts on the main T-Mobile website.
Jan 2021 = Present
Freelancing
Product Designer
While working with a local business, I achieved a 40% increase in customer engagement by creating a Shopify website. From January 2021 to the present, I've remotely developed comprehensive brand guidelines, ensuring visual consistency and enhancing user experience across all digital platforms.
Education
2021
Certificate - Special Program For Strategic Insights, Practice, and Impact
Rhode Island School of Design
2020
Bachelor of Science in Graphic Communications, Emphasis in Web and Interactive Media
Pittsburg State University