Michael Doss

Michael Doss

UX Designer

I'm a UX designer based in Missouri with experience across agency, in-house, and institutional environments. I've worked with brands like T-Mobile and WongDoody, and I'm currently at Missouri S&T, where I help lead UX across multiple university websites.

I care about the details that make an experience feel effortless, and I'm at my best when I'm working through a problem that doesn't have an obvious answer. Whether I'm collaborating with a cross-functional team or leading a project independently, I focus on work that creates real impact for real people.

When I'm not designing, you'll find me gaming, hunting for new music, exploring somewhere new, or spending time with my dog.

I'm a UX designer based in Missouri with experience across agency, in-house, and institutional environments. I've worked with brands like T-Mobile and WongDoody, and I'm currently at Missouri S&T, where I help lead UX across multiple university websites.

I care about the details that make an experience feel effortless, and I'm at my best when I'm working through a problem that doesn't have an obvious answer. Whether I'm collaborating with a cross-functional team or leading a project independently, I focus on work that creates real impact for real people.

When I'm not designing, you'll find me gaming, hunting for new music, exploring somewhere new, or spending time with my dog.

Experience

Sept 2023 – Present

Missouri S&T (Missouri University of Science and Technology)

UX Designer - Expert

Leading the redesign of multiple university websites, increasing traffic significantly using CMS platforms like WordPress and TerminalFour. Managing several projects concurrently across departments, Helping transition our team from a ticket-driven to a strategic focus on high-impact initiatives. Mentoring a junior designer.

Sept 2021 - May 2023

WongDoody, powered by Infosys

Experience Designer

While working at WongDoody, a design agency, I predominantly collaborated with T-Mobile, embedded within their Consumer Postpaid team. Boosting T-Mobile's eSIM awareness by 50%, elevating eSIM customer adoption by 75%, and achieving an 81% satisfaction rate for eSIM features on T-Mobile's website through redesign efforts ahead of new iPhone releases were some highlights. I led the transition efforts from using MSISDNs to T-Mobile IDs for user roles, enabling over a million non-phone service customers to access their accounts on the main T-Mobile website.

Jan 2021 - August 2021

Freelancing

UX Designer

While working with a local business, I achieved a 40% increase in customer engagement by creating a Shopify website. From January 2021 to the present, I've remotely developed comprehensive brand guidelines, ensuring visual consistency and enhancing user experience across all digital platforms.

Education

2021

Certificate - Special Program For Strategic Insights, Practice, and Impact

Rhode Island School of Design

2020

Bachelor of Science in Graphic Communications, Emphasis in Web and Interactive Media

Pittsburg State University